Andy came to PIA from Urban Planning background, working with Government and developers, before moving into the real estate industry in 2015. After gaining valuable sales experience, Andy joined the Property Management team - a great fit for such an organised person who has a passion for his role.

Andy has a track record of combining his academic training with his people skills to methodically find the best solutions for all parties, with a high attention to detail. As a true real estate professional he always takes into account the impact of any decision he makes from both the landlord and tenant viewpoint. He has achieved a reputation for delivering a remarkable result which meet all stakeholders and overall business requirements.

Native proficiency in Mandarin & Shanghainese, Full professional proficiency in English & Japanese languages

Qualifications: Bachelor of Science and a Real Estate Licence,

George is a go-better and has extensive knowledge and experience within the NSW residential real estate market. He brings many years' experience across leasing and property management and is always striving to achieve the best results for his clients. George prides himself on his communication and negotation skills.

• Qualifications: Masters 'Interpreting and Translation' (MQ); Masters 'International Relations' (MQ); Masters Accounting; Real Estate Licence
• Languages: fluent in Mandarin and English.

Ivy has been working in the Sydney real estate market since 2015. As a qualified and experienced Real Estate Agent, Ivy will oversee the strategic management of your property, as well as the day-to-day responsibilties including: tenant selection, conducting reference checks, property inspections, maintenance and arrears control and rent review. Ivy prides herself on her property management approach “ looking after your property as if it were my own”. Ivy's motto is 'Be professional, be prepared, be valuable, plan in advance'.

• Qualifications: Cert III in Health Service Assistance; Diploma of Management; Real Estate Licence
• Languages: fluent in English, Cantonese, and Mandarin

Tony joined PIA in 2018 as a junio property manager assisting a Senior Portfolio Manager. Recently promoted, Tony now manages his own client portfolio of tenants and landlords. Tony is the person who always offers assistance to those in need, delivering a respectful, professional and reliable service.

Tony's customer service philosophy 'I treat my customers how i would like to be treated'

• Qualifications: Real Estate Licence
• Languages: Fluent in Mandarin and English

Having specialised in Business Law, Simon brings strong credentials to his role as Associate Partner in PIA's Property Management team.  Applying an analytical approach, Simon assists his landlord clients in maximising the rental return they receive on their investment.

Simon’s customer service approach successfully demonstrates his strong commitment to tenant relationship management. Simon approaches all customers with a quality and professional service.

• Qualifications: Masters -Commerce (Accounting and Business Law major); Bachelor of Economics (Investment major); Real Estate Licence
• Simon is fluent in Mandarin and English

Jeffrey joined the PIA team in 2018. Commencing as an assistant property manager, he showed a strong desire to learn and achieve and was promoted to Portfolio Manager.  Jeffrey is friendly and patient with all of his clients, and with his passion for customer service he sets high standards. Jeffrey is energetic and always prepared to give his all, ensuring his customers are all well looked after.

Jeffrey's customer service philosophy is 'Always treat my customers the way I want myself to be treated, and put myself in my customer shoes in order to understand their situation'

• Qualifications:Real Estate Licence
• Fluent in Mandarin and English

Leon joined the PIA Property Management team in 2018. With a background in customer service, and with qualifications in both Business and as a licensed Real Estate Agent, Leon brings both an analystical and empathetic approach to his clients, designed to achieve the best outcomes for his clients, both landlords and tenants.

• Qualifications: Cert IV Business, Real Estate Licence
• Languages: fluent in English & Cantonese.

Michael has a well-documented history when it comes to property investment and asset management, having been both a keen property investor and a PIA Sales Consultant for more than 5 years. Having made the leap into Property Management, you can be assured that Michael brings to the table a solid understanding in asset management, landlord needs and a full service approach when it comes to end-to-end property investment. Michael is an enthusiastic team member committed to delivering the same strong level of customer support that he offered his investor clients. With a background in finance, be assured that your portfolio is in good hands. 

• Michael's customer service philosophy is to seek to understand the situation from all perspectives to solve the problem
• Qualifications: Master of Commerce (Finance - Sydney Uni), Bachelor of Science (UNSW), Real Estate Licence
• Languages: Michael is fluent in English and Mandarin.

Brian joined the PIA property management team in 2018, since then, he manages a large property portfolio. He is passionate about the real estate industry. Having come from a customer service background, Brian prides himself on delivering the highest standards of customer service to both landlords and tenants.

• Qualifications: Real Estate Licence; Cert IV in Finance and Mortgage Broking; Diploma of Management
• Languages: Native Mandarin speaker, fluent in English and Cantonese.

Ray started his career in real estate in 2017 as a property officer after spending several years as a client relationship manager. A suitably qualified individual, Ray has gained the relevant experience that you are looking for in a property portfolio manager, and is both organised and reliable. He takes a 'hands on' approach to delivering a high quality of management for your property and your tenants.

Ray easily establishes and maintains an open and positive relationship with landlords, tenants and occupants alike. His customer service philosophy 'I treat my clients as my friends, building relationships not only in work but also in life'.

• Qualifications: Masters of Electrical Engineering (UNSW); Certificate of Registration
• Languages: Fluent in Mandarin and English.

With an extensive background in Commercial Real Estate (sales and leasing) in India, including client relationship management, business development and customer care. Biplav joined PIA in 2017 where he has rapidly grown his portfolio. Biplav is focussed on providing unparalleled service to clients and ensuring positive outcomes, under any circumstances. Reliable, patient and a solution-provider, Biplav ensures that his clients are well looked after.

Achievements:

• Captain of the team in JLL Premier League Cricket Tournament, India
• Instrumental in streamlining processes, enhancing productivity, and consistently maintaining the highest possible standard of client engagement and satisfaction
• Skilled in collaborating with a variety of stakeholders including clients, internal teams, and external vendors to deliver on strategic corporate goals

Qualifications: MBA (International Business and Marketing); B.Sc. (Physics); Real Estate Licence

Languages: Fluent in English and Hindi.

Having commenced his real estate career with PIA in 2015, Roy was swiftly promoted from Assistant Property Manager to Portfolio Manager. Coming from a traditional Chinese upbriging and trained accounting background, Roy is honest, hardworking and possesses a strong attention to detail. Roy successfully builds long term relationships with all his clients.

Roy's customer service philosophy is 'Do unto others as you would have them do to you'.

• Qualifications: Masters of Accounting (MQU); Bachelor of Business Management (Management Development Institute of Singapore); Certificate of Registration
• Languages: Fluent in Shanghainese, Mandarin and English

New to the team, Isabel commenced her real estate career with PIA Proerpty Management in 2018. Demonstrating a kind and generous nature, coupled with exceptional communications skills (from a background in customer service), Isabel builds relationships quickly with her landlords and tenants. Isabel always goes the extra mile, delivering quality customer service. She is passionate and keen to build her portfolio and ensure that her clients are well looked after and achieve their goals.

• Qualifications: Certificate of Registration
• Languages: Isabel is Fluent in English, Cantonese and Mandarin.

I am an organised person with a positive attitude and a passion for the real estate industry. Having worked in customer service for a number of years, my goal is to create a quality customer experience for my clients, both landlords and tenants. You’ll find that I am diligent in providing a professional service to my clients and consider myself an efficient problem solver.

• Qualifications:Bachelor of Engineering, Advanced Diploma Translating (Eng & Chin), Certificate of Registration
• Languages: Fluent in English and Mandarin.

Having worked in customer service with a variety of organisations, in a career spanning ten years, I have gained an intrinsic understanding of the qualities that are key to delivering a quality customer experience.  As a dedicated customer service professional and property manager, my focus remains on the needs of my clients, ensuring that they are well looked after. As a result, I tend to build rapport quickly with both landlords and tenants, always striving to respond quickly and proactively.

• Qualifications:Diploma of Business - Business Administraion (TAFE), Real Estate Licence
• Languages: Fluent in English, Cantonese and Mandarin.

New to the team having joined PIA in 2019, Andy has a diverse cultural background which ensures that his appeal as a property manager is universal. Fluent in many langurages, Andy can assist in challenging situations, and with a background in Business, he can apply a methodical approach to your property's management. Andy's customer service philosophy is one that focuses on responsibility and frequent and timely communications (with both tenants and landlords).

• Qualifications: Bachelor of Engineering (Civil); Diploma of Business; Certificate of Registration
• Languages:  Fluent in Mandarin, English, Indonesian and Malay

Henry began his career in real estate in 2012, having initially joined PIA as a sales consultant, joining the property management team in 2019.

Henry brings more than 8 years’ experience and knowledge of the Sydney residential property market to his role.

As a qualified Accountant and CPA, and being an avid property investor and landlord himself,

Henry has a well-rounded understanding of a client’s mindset when it comes to managing their property.

His skills in accountancy provide his clients with a unique benefit when it comes to managing assets, taxation queries and maximizing investment return.

• Qualification: CPA (Australia and China), Real Estate Licence
• Language: Native in Mandarin and Shanghainese & Fluent in English

Possessing a background in accountancy and funds management, Martin brings strong analytical and asset management skills to his role as property manager.  With more than 5 years in the real estate industry, across sales, leasing and property management, as well as being an investor himself, Martin understands what’s important when it comes to managing your property portfolio. From finding quality tenants, to following up quickly on issues and providing you with the right information to make the right decisions, you’ll be glad to have Martin on your team.

• Qualification: Real Estate Licence
• Fluent in Mandarin & English

Anh Do began her career in real estate in 2018. Coming from a hospitality background, Anh Do has outstanding persuasive communication skills and empathy, Anh Do always deliver quality customer service experience including building rapport with her clients and understanding the needs of landlord as well as tenants to make the best decision for both parties. With 2 years’ working experience in real estate, Anh Do has comprehensive knowledge in asset management and well maintaining property condition and act on the best interest of her clients.

• Qualification: Real Estate Licence, Certificate IV in Business, Certificate III & IV in Nursing.
• Proficient in Vietnamese & English.

Massimo joined in PIA’s Leasing Team in 2017, prior to this, he already had 6-year experience as a self-investor, where he gained comprehensive knowledge of renovation, maintenance and property management.

On Leasing Agent position, Massimo achieved an outstanding rent return in the area of Granville, while learning the importance to treat every relationship with professional and fair approach.

Massimo is committed to advance his career in Real Estate and his customer service philosophy is to remain accessible to landlords and tenants for their daily advice.

• Language skills: native proficiency in Italian; full professional proficiency in English
• Qualifications: Diploma of Accounting. Real Estate Licence

Kevin joined in PIA property management team in 2020. With a background in construction industry, and with education qualification in Business and Property Economics, Kevin brings strong analytical insight of the property market trend, and his market research and analytical skills will benefit clients in maximising returns in reflection of NSW property market. His customer service philosophy is “Communication is key to resolving issues.”

• Qualifications: Certificate of Registration; Bachelor of Property Economic
• Language: fluent in English, Cantonese; intermediate in Mandarin

Having commenced in her work experience in property industry in 2019, Reina was swiftly promoted from Portfolio Officer to Portfolio Manager. Reina possesses strong communication skill and is passionate to develop her career in real estate. She aims to deliver remarkable result to both tenants and landlords. Reina puts customers’ needs in heart by “Looking after properties like my own, do my best to satisfy all clients”.

• Qualifications: MBA; Master of Professional Accounting; Real Estate Licence
• Languages: fluent in English and Mandarin

Alan spanned his career in real estate industry since 2019. With work experience in marketing industry and strong academic background in tourism management, Alan is customer-oriented with robust market analysis ability. Alan is committed to providing the landlord with the maximum rental rate and the minimum vacant period, as well as excellent customer service to tenants group.

• Qualification: Certificate of Registration, Bachelor of Commence (Marketing), Diploma in tourism management
• Languages: Fluent in English and Mandarin, intermediate in Cantonese

Wilson joined PIA in 2020 as a Portfolio Officer. Benefits from academic background in marketing, Wilson laid solid foundation of researching costs & competitors and drafting sales scripts to promote properties. On his new role as Portfolio Manager, by leveraging 4 years’ experience of customer services skills and experience from retail industry, Wilson is confident and committed to continuously deliver quality customer services. His customer service philosophy is “try best in accommodating both landlord and tenant needs all year round”.

• Qualifications: Certificate of Registration, Bachelor of Commerce and Marketing
• Languages: Fluent in English & Cantonese